Help and support

Stuck on something, or just want to say hello? We're a small team and we read every message.

Email us

Write to [email protected]. Include your device (iPhone or iPad) and what happened, and we'll get back to you.

Common questions

How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone or iPad, open Settings, tap your name, then Subscriptions, and choose Yokiez.

How do I open the grown-up area?
Follow the grown-up check on screen. It's easy for adults and tricky for little hands.

My child forgot their Yokie for a few days. Is it okay?
Yes. Yokiez never get sick or die. They get a little sleepy and are happy to see your child again.

How do we add a friend?
A parent sends an invite from the grown-up area, and the other family's parent accepts it.